We believe that great IT support is built on trust. At Karter IT Solutions, transparency and integrity are at the heart of everything we do. This page outlines our service boundaries, giving you peace of mind that your technology is in safe, responsible hands.
Device setup, repairs, and speed boosts, Privacy and security check-ups, Broadband and mobile plan advice, Smart TV and smart home setup, Patient, one-to-one tech training, Remote support setup, Clear, flexible pricing
We focus entirely on solving your problem. No pushy sales, no unnecessary extras. Just simple, honest technology solutions tailored to you.
To keep your data safe and ensure everything is done properly and legally, there are a few things we do not cover:
Physical hardware repairs: We do not fix cracked screens, solder parts, or replace internal components.
Damaged hard drive recovery: If your drive is physically broken, we cannot rescue the data, but we can recommend a trusted specialist who can.
Bypassing security: We do not hack, 'jailbreak', or remove manufacturer safety locks from phones and tablets.
Illegal software: We will never install pirated, cracked, or unlicensed programs.
Surveillance tools: We do not set up hidden tracking or snooping software.
Unethical requests: We will not take on any work that breaks privacy laws or goes against our ethical standards.
If you are ever unsure whether your specific problem is something we can handle, just ask. We will always give you a clear, honest answer.
We don’t carry stock or sell hardware, gadgets, or software licenses directly. This includes items like Wi-Fi routers, computer parts, printers, smart TVs, or paid antivirus subscriptions.
We are more than happy to help you choose the best equipment for your needs, and we can even order it for you if you like. However, to keep things simple and avoid delays, any items we source on your behalf must be requested and paid for in full before your appointment.
We strictly follow UK laws and data protection rules to ensure your information stays safe. We treat your data with total respect and will never look at your personal files without your permission.
To give you complete peace of mind, we also:
Keep it secure: We only use safe, encrypted tools for remote support.
Keep it clear: We provide easy-to-read privacy policies and written summaries of our work if you need them.
Keep it simple: We explain everything in plain English, avoiding confusing tech talk.
Empower you: Our goal is to help you feel more confident with your own technology, not to make you rely on us for every little thing.
We’re here to help you feel confident, not confused. Whether you know your way around a computer or feel completely lost, we work at your pace with patience and zero judgment. You can expect:
Honest, upfront pricing: No hidden costs or surprises.
Trustworthy service: We work within clear ethical and legal boundaries.
A personal approach: We listen to your concerns and talk to you like a person, not a machine.
Total attention to detail: We make sure every job is finished properly and nothing is missed.
Last updated: 08 May 2026
These terms explain the rules for using the Karter IT Solutions website (https://www.karteritsolutions.net) and booking our services. By using our site or booking a session, you agree to these rules.
Any prices or descriptions on our site are a guide and may change. A booking is only "official" once we have confirmed it with you via email or a calendar invite. We work as an independent business, not as your employee.
All prices are in GBP (£).
Any extra costs from third parties (like software licenses or parts) are not included unless we say so.
We’ll let you know when payment is due (e.g. upfront or on completion) when you book.
If you cancel a remote appointment with less than 24 hours' notice, you may still be charged the fee.
Information: You must give us accurate details and the necessary access (passwords/logins) to help us do our job.
Backups (Important): You are responsible for backing up your data before we start work. While we take every care, we are not responsible for lost data if you haven't made a backup.
Ownership: You must own (or have permission to use) any device or account you ask us to work on.
We will only connect to your computer remotely if you give us permission and are present to see what we are doing.
We follow strict security steps, but we cannot guarantee 100% protection against all online risks.
How we handle your data is explained in our Privacy Policy. By booking with us, you agree that we can use your contact details to provide the service.
To the extent the law allows, the most we will ever owe you for any claim or damage is the amount you paid for that specific service.
We are not responsible for any indirect losses, such as loss of business, profit, or data.
We do not limit our liability for anything that cannot be excluded by UK law (such as injury caused by our negligence).
We promise to use our professional skills to help you, but we cannot guarantee that every technical problem can be solved or that a specific result will always be achieved.
All text, images, and logos on this site belong to Karter IT Solutions. You are welcome to view or print pages for your own personal use, but you must not copy or use our content for business purposes without our written permission.
If you frequently miss appointments without telling us, we may ask for full payment upfront for future bookings.
For home visits, please allow a little "buffer time" for travel. If we arrive and cannot get access to the property, a call-out fee may apply.
If you are unhappy with our service, please email us right away. We will investigate the issue and do our best to put things right.
We may update these terms occasionally. If we do, we will post the new version here with a new "Last updated" date.
These terms are governed by the laws of England and Wales.
Karter IT Solutions. You can find our full contact details on our Contact page.