At Karter IT Solutions, we’re not just here to fix tech — we’re here to build trust. We operate with transparency, ethics, and legal compliance at the heart of everything we do. This page outlines the boundaries of our services and reassures clients that we deliver support with integrity, clarity, and care.
We provide jargon-free, emotionally intelligent tech support for domestic users and small businesses across Newcastle upon Tyne and surrounding areas. Our services include:
Device setup, optimisation, and troubleshooting
Privacy and security audits
Broadband and mobile plan support
Streaming and smart home configuration
One-to-one digital literacy training
Remote support setup and guidance
Transparent pricing and modular service options
We tailor every visit to your needs — no upselling, no pressure, just clean, conflict-free solutions.
To protect your safety, privacy, and legal rights, we do not offer:
Data recovery from physically damaged drives (we’ll refer you to a specialist)
Jailbreaking, rooting, or bypassing manufacturer restrictions
Installation of pirated, unlicensed, or cracked software
Surveillance setup or monitoring tools
Any service that violates platform terms, privacy laws, or ethical standards
Hardware repairs involving soldering, screen replacement, or internal component swaps
If you're unsure whether your request falls within our scope, just ask — we’ll always give you a clear, honest answer.
Karter IT Solutions does not supply hardware, accessories, or software licenses unless requested in advance and paid for upfront. This includes:
Routers, mesh systems, and network extenders
SSDs, RAM, printers, webcams, and monitors
Smart TVs, Firesticks, and streaming devices
SIM cards, chargers, or mobile phones
Paid software, antivirus, or cloud storage subscriptions
We’re happy to help you choose the right equipment — and we’ll even source it for you if needed. But to keep things fair and efficient, all purchases must be confirmed before your appointment.
We follow UK consumer protection laws, GDPR principles, and platform-specific terms of service. Your data is treated with respect, and we’ll never access personal files without your permission. We also:
Use secure tools for remote access
Offer clear disclaimers and privacy policies
Provide written service summaries upon request
Avoid technical jargon unless you ask for it
Encourage digital independence, not dependency
We’re here to empower, not overwhelm. Whether you’re tech-savvy or tech-shy, we’ll meet you where you are — with patience, clarity, and zero judgment. Every service is delivered with:
Transparent pricing
Ethical boundaries
Legal compliance
Emotional intelligence
Forensic attention to detail
Last updated: 06 November 2025
1. Introduction
These Terms and Conditions (“Terms”) govern your use of the Karter IT Solutions website at https://www.karteritsolutions.net and any related services, bookings, communications, or downloads offered through the site. By using the site or booking services you accept these Terms.
2. Definitions
“We / Us / Karter” means Karter IT Solutions.
“You / Client / User” means any visitor or person who uses the website or books a service.
“Services” means IT support, diagnostics, remote support, on-site visits, consultancy, and any ancillary services described on the site.
3. Scope of services and acceptance
Service descriptions, prices, and availability shown on the website are indicative and subject to change.
A booking is accepted only when we confirm it by email or calendar invitation; until then it is a request only.
We provide services as an independent contractor. Nothing in these Terms creates an employment, partnership or agency relationship.
4. Pricing, estimates and payments
Prices shown are in GBP and exclude any third-party costs unless stated.
Payment terms (e.g., deposit, full prepayment, or payment on completion) will be shown at booking or in the confirmation.
We may accept payments via card, bank transfer, or payment processors; payment details will be clear at checkout.
Refunds and cancellations follow the policy shown at booking; where no specific policy applies, cancellations by you within 24 hours of a scheduled remote appointment may forfeit the fee.
5. Access, client responsibilities and equipment
You must provide accurate information and reasonable access to devices, accounts, passwords and premises where required.
You remain responsible for backing up data before we provide any service. We will take reasonable care, but we do not accept liability for data loss where you have not taken a reasonable backup.
You warrant you own or have authority to provide access to any devices, software or accounts you ask us to work on.
6. Remote access, security and privacy
Remote sessions require your explicit consent before connection. You must only allow remote access when present and aware of what we are doing.
We will follow best-practice security steps while working but cannot guarantee protection against all cyber risks.
Our privacy practices are set out in the website Privacy Policy; by using our services you agree we may process contact and booking data necessary to provide services.
7. Limitation of liability
To the fullest extent permitted by law, Karter’s liability for any loss, damage or claim arising from services or use of the website is limited to the fees paid for the particular service.
We will not be liable for indirect, special, consequential, or economic loss (including loss of profit, loss of business, or loss of data) even if we were advised of the possibility of such damages.
Nothing in these Terms limits liability for death or personal injury caused by our negligence or for any other liability that cannot be excluded or limited under applicable law.
8. Warranties and disclaimers
We provide services with reasonable skill and care, but do not guarantee that all problems will be resolved or that a particular result will be achieved.
We do not warrant uninterrupted access to the website or that information will be error-free.
9. Intellectual property
All website content, text, images, logos and materials are owned or licensed by Karter and are protected by copyright and other IP rights. You may view and print content for personal use only.
You must not copy, reproduce, adapt, distribute or exploit our content without prior written permission.
10. Third-party services and links
The website may link to third-party services (e.g., payment processors, booking widgets, software vendors). We are not responsible for their content, availability or terms; you should review their terms before use.
11. Consumer rights and business use
These Terms are written primarily for provision of services to domestic users and small businesses. If you are contracting as a consumer in the UK, certain statutory consumer rights apply that cannot be excluded; our Terms will be read subject to those rights.
12. Cancellation, rescheduling and no-shows
Cancellation and rescheduling rules will be described at booking. Repeated no-shows may cause us to require prepayment for future bookings.
For on-site visits, please allow for travel windows and reasonable delays; additional call-out fees may apply for missed access.
13. Complaints and refunds
If you are unhappy with a service, email our support address (as listed on the site) with full details. We will acknowledge and investigate promptly and seek to offer a remedy where appropriate.
14. Data retention and record-keeping
We retain booking and contact information as required to provide services and meet legal obligations. Retention periods are described in our Privacy Policy.
15. Changes to Terms
We may update these Terms from time to time. Updated Terms will be posted on the site with a revision date. Continued use after changes indicates acceptance.
16. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the English courts unless otherwise agreed.
17. Contact details
Karter IT Solutions
Address, email and business contact details are available on the Contact page of the website.